Monthly Archives: February 2013

CRM 2011 Custom reports gives error: rsProcessingAborted

SYMPTOMS: Custom reports do not work with an SSRS log error similar to:

System.ServiceModel.Security.SecurityNegotiationException: A call to SSPI failed, see inner exception.
System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception.
System.ComponentModel.Win32Exception: The target principal name is incorrect —>

PROBLEM: This happens if the SPNs of the CRM web service is not set properly and SSRS server is unable to get a Service Ticket from the Ticket Granting Server (TGS).

SOLUTION: Register the following SPNs:

setspn -a http/<CrmApplicationServerName> <CrmAppPoolServiceUserAccount> (E.g. setspn -a http/crm DOMAIN\SVCCRM)

setspn -a http/<CrmApplicationServer FQDN> <CrmAppPoolServiceUserAccount> (E.g. setspn -a http/ DOMAIN\SVCCRM)