Monthly Archives: January 2013

CRM 2011 Missing translations causes offline errors

Error: When going offline in Outlook client  strange error occurs like “<openentryfailed>” or “unable to retrieve records for this view”. Also an event log error can be found, see below.

Solution: It turned out the error disappeared when I changed the user language to English. This led me to check the translations which was missing a Swedish language translation for a couple of pick list items. Import new translation and publish all customizations.

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